• Mon - Fri 8AM - 5PM, Sat 8AM - 12PM
  • 641 13th Avenue, Hanover, Ontario, Canada
  • 1-519-506-4242

FAQs

FREQUENTLY ASKED QUESTIONS

Can’t find what you’re looking for? We’re always available through the contact information on our Contact page if you still have questions.

PRODUCTS

What brands and parts do you sell?

We sell top quality parts from most major brands in North America. Whether you’re looking for affordable parts for repair or upgrades to your vehicle design and performance, we have what you’re looking for. Visit our Brands page for a full list of suppliers.

Can you order a part for me?

Yes, we have an extensive network of suppliers and we may be able to source the product you’re looking for. Please give us a call at 519-506-4242 or toll free at 1-833-4WL-PERF (1-833-495-7373).

Can I return a special order item?

All special orders require a 100% non-refundable deposit before order commences.

Do you have products in-stock at your showroom?

Our showroom has display models such as tires, rims, tonneau covers, step bars and grilles that you can touch and see before you order. We also stock some lubricants and floorliners that you can purchase in-store.

STORE

Where is your store located?

We are located at 641 13th Avenue in Hanover, Ontario, Canada N4N 2X3

Do you have products in-stock at your showroom?

Our showroom has display models such as tires, rims, tonneau covers, step bars and grilles that you can touch and see before you order. We also stock some lubricants and floorliners that you can purchase in-store.

What payment methods do you accept?

We currently accept Visa, MasterCard, debit and cash.

INSTALLATIONS

How do I make an appointment to have a repair or installation done?

Simply call us at 519-506-4242 or tollfree at 1-833-4WL-PERF (1-833-495-7373), visit our showroom, send us an email at info@4wp.ca, or visit our Services page and fill out the form at the bottom of the page.

How long does a repair or installation take?

The time an installation or repair takes varies depending on the scope of work, how busy our shop is, and how long a part might take to ship to us. We will make every effort to inform you of the timeline when you book your appointment. If you have a specific timeframe or deadline to adhere to, please make us aware of this before you book your appointment.

Can I drop my car off after hours?

Yes. We have a key drop area which can be arranged when you book your appointment.

Do you have a shuttle to pick me up and drop me off?

4WP offers a pick-up and drop-off service within Hanover while your vehicle is with us. Please arrange this with us at the time of your appointment booking.

How do I get a quote to have a repair or installation done?

Simply call us at 519-506-4242 or tollfree at 1-833-4WL-PERF (1-833-495-7373), visit our showroom, send us an email at info@4wp.ca, or visit our Contact page and fill out our message form. Tell us what type of vehicle you have, what you’re looking to install or repair, if you have parts or need to order parts, and any other details that would help us prepare a quote. Please provide your name and contact details so we can send the quote back to you.

WARRANTY

Will any of your products void my vehicle’s warranty?

Please beware that some products may void your vehicle warranty. 4 Wheels Performance Inc. is not responsible for voided warranties.

What is your warranty policy?

Please review our warranty policy here.

How do I place a warranty claim?

Please review our warranty policy here.